Staples Tee | Carbon Grey
Orders placed by 10 am AEST on a business day (Mon-Fri, excluding public holidays) will be dispatched the same day. Orders placed after 10 am AEDT or on the weekend will be dispatched the next business day. Please allow for a minor dispatch delay on launch days as we work to pick and pack high order volumes.
Please note that we are working as fast as we can to try and meet all delivery times but sometimes there may be delays. This can occur for a number of reasons including but not limited to courier delays, logistics or bad weather. If your package is delayed, please know that we will keep you updated as much as possible.
If you are having any trouble with your order being delayed please feel free to get in touch with our team at info@whoactive.com
Orders placed by 10 am AEST on a business day (Mon-Fri, excluding public holidays) will be dispatched the same day. Orders placed after 10 am AEDT or on the weekend will be dispatched the next business day. Please allow for a minor dispatch delay on launch days as we work to pick and pack high order volumes.
Please note that we are working as fast as we can to try and meet all delivery times but sometimes there may be delays. This can occur for a number of reasons including but not limited to courier delays, logistics or bad weather. If your package is delayed, please know that we will keep you updated as much as possible.
If you are having any trouble with your order being delayed please feel free to get in touch with our team at info@whoactive.com
This return policy applies to products purchased from whoactive.
To request a return, please click
Change of mind:
If you change your mind, you can return your item given that the product is unwashed and unworn and in the same conditions.If the item has been damaged in any way the product will not be accepted upon return.
For a change of mind return, you have within 30 days of receiving your order to lodge a return. You will be provided with the option to exchange the product, or a refund.
How do I return my order :
To make a return, please follow the below steps:
- Head to our returns portal
- You’ll need your order number, eg ###
- You’ll need your email address
- You'll need the shipping postcode used on your original order
Sales items:
The change of mind policy will not apply to products that are on sale.
Packaging :
Please ensure that the item you are returning is packaged adequately and ensure that it is not damaged during return delivery to our facility.
We cannot accept returns if the following packaging requirements have not been satisfied:
- Items are unworn/unwashed and in resalable condition
- In the original packaging with tags
- Adequately packaged for transit
-Return label clearly displayed on parcel
Cost of returns:
Returns within Australia are free and trackable. Please note that outside Australia you are responsible for the costs of returning any item(s) to our facility. Any returned item(s) are your property and remain your responsibility until they reach our facility.
Refund and Exchange :
In the event that you receive a faulty item and we are unable to exchange that item for you, we will provide you with a refund.
In the event that you may receive a faulty item, you are required to send photo evidence to Whoactive. If your claim is justified, you will be offered a refund upon the item being received back into our facility.
Please note that WHO Active has the right to assess the condition of the faulty item. Unless the item is deemed a genuine manufacturing fault, exchanges and refunds will not be provided.
Returns for faulty or wrong items will be eligible for exchange when they are returned to our facility within 30 days of the purchase date. Items returned beyond this period will not be accepted and will remain your responsibility.
Returns will be accepted where the items are:
- Unworn, undamaged and unmarked
- In their original condition and original packaging
- With the original labels and tags
If you have any further questions, please do not hesitate to email us at whoactive@hotmail.com
This return policy applies to products purchased from whoactive.
To request a return, please click
Change of mind:
If you change your mind, you can return your item given that the product is unwashed and unworn and in the same conditions.If the item has been damaged in any way the product will not be accepted upon return.
For a change of mind return, you have within 30 days of receiving your order to lodge a return. You will be provided with the option to exchange the product, or a refund.
How do I return my order :
To make a return, please follow the below steps:
- Head to our returns portal
- You’ll need your order number, eg ###
- You’ll need your email address
- You'll need the shipping postcode used on your original order
Sales items:
The change of mind policy will not apply to products that are on sale.
Packaging :
Please ensure that the item you are returning is packaged adequately and ensure that it is not damaged during return delivery to our facility.
We cannot accept returns if the following packaging requirements have not been satisfied:
- Items are unworn/unwashed and in resalable condition
- In the original packaging with tags
- Adequately packaged for transit
-Return label clearly displayed on parcel
Cost of returns:
Returns within Australia are free and trackable. Please note that outside Australia you are responsible for the costs of returning any item(s) to our facility. Any returned item(s) are your property and remain your responsibility until they reach our facility.
Refund and Exchange :
In the event that you receive a faulty item and we are unable to exchange that item for you, we will provide you with a refund.
In the event that you may receive a faulty item, you are required to send photo evidence to Whoactive. If your claim is justified, you will be offered a refund upon the item being received back into our facility.
Please note that WHO Active has the right to assess the condition of the faulty item. Unless the item is deemed a genuine manufacturing fault, exchanges and refunds will not be provided.
Returns for faulty or wrong items will be eligible for exchange when they are returned to our facility within 30 days of the purchase date. Items returned beyond this period will not be accepted and will remain your responsibility.
Returns will be accepted where the items are:
- Unworn, undamaged and unmarked
- In their original condition and original packaging
- With the original labels and tags
If you have any further questions, please do not hesitate to email us at whoactive@hotmail.com
Staples Tee | Carbon Grey
Orders placed by 10 am AEST on a business day (Mon-Fri, excluding public holidays) will be dispatched the same day. Orders placed after 10 am AEDT or on the weekend will be dispatched the next business day. Please allow for a minor dispatch delay on launch days as we work to pick and pack high order volumes.
Please note that we are working as fast as we can to try and meet all delivery times but sometimes there may be delays. This can occur for a number of reasons including but not limited to courier delays, logistics or bad weather. If your package is delayed, please know that we will keep you updated as much as possible.
If you are having any trouble with your order being delayed please feel free to get in touch with our team at info@whoactive.com
Orders placed by 10 am AEST on a business day (Mon-Fri, excluding public holidays) will be dispatched the same day. Orders placed after 10 am AEDT or on the weekend will be dispatched the next business day. Please allow for a minor dispatch delay on launch days as we work to pick and pack high order volumes.
Please note that we are working as fast as we can to try and meet all delivery times but sometimes there may be delays. This can occur for a number of reasons including but not limited to courier delays, logistics or bad weather. If your package is delayed, please know that we will keep you updated as much as possible.
If you are having any trouble with your order being delayed please feel free to get in touch with our team at info@whoactive.com
This return policy applies to products purchased from whoactive.
To request a return, please click
Change of mind:
If you change your mind, you can return your item given that the product is unwashed and unworn and in the same conditions.If the item has been damaged in any way the product will not be accepted upon return.
For a change of mind return, you have within 30 days of receiving your order to lodge a return. You will be provided with the option to exchange the product, or a refund.
How do I return my order :
To make a return, please follow the below steps:
- Head to our returns portal
- You’ll need your order number, eg ###
- You’ll need your email address
- You'll need the shipping postcode used on your original order
Sales items:
The change of mind policy will not apply to products that are on sale.
Packaging :
Please ensure that the item you are returning is packaged adequately and ensure that it is not damaged during return delivery to our facility.
We cannot accept returns if the following packaging requirements have not been satisfied:
- Items are unworn/unwashed and in resalable condition
- In the original packaging with tags
- Adequately packaged for transit
-Return label clearly displayed on parcel
Cost of returns:
Returns within Australia are free and trackable. Please note that outside Australia you are responsible for the costs of returning any item(s) to our facility. Any returned item(s) are your property and remain your responsibility until they reach our facility.
Refund and Exchange :
In the event that you receive a faulty item and we are unable to exchange that item for you, we will provide you with a refund.
In the event that you may receive a faulty item, you are required to send photo evidence to Whoactive. If your claim is justified, you will be offered a refund upon the item being received back into our facility.
Please note that WHO Active has the right to assess the condition of the faulty item. Unless the item is deemed a genuine manufacturing fault, exchanges and refunds will not be provided.
Returns for faulty or wrong items will be eligible for exchange when they are returned to our facility within 30 days of the purchase date. Items returned beyond this period will not be accepted and will remain your responsibility.
Returns will be accepted where the items are:
- Unworn, undamaged and unmarked
- In their original condition and original packaging
- With the original labels and tags
If you have any further questions, please do not hesitate to email us at whoactive@hotmail.com
This return policy applies to products purchased from whoactive.
To request a return, please click
Change of mind:
If you change your mind, you can return your item given that the product is unwashed and unworn and in the same conditions.If the item has been damaged in any way the product will not be accepted upon return.
For a change of mind return, you have within 30 days of receiving your order to lodge a return. You will be provided with the option to exchange the product, or a refund.
How do I return my order :
To make a return, please follow the below steps:
- Head to our returns portal
- You’ll need your order number, eg ###
- You’ll need your email address
- You'll need the shipping postcode used on your original order
Sales items:
The change of mind policy will not apply to products that are on sale.
Packaging :
Please ensure that the item you are returning is packaged adequately and ensure that it is not damaged during return delivery to our facility.
We cannot accept returns if the following packaging requirements have not been satisfied:
- Items are unworn/unwashed and in resalable condition
- In the original packaging with tags
- Adequately packaged for transit
-Return label clearly displayed on parcel
Cost of returns:
Returns within Australia are free and trackable. Please note that outside Australia you are responsible for the costs of returning any item(s) to our facility. Any returned item(s) are your property and remain your responsibility until they reach our facility.
Refund and Exchange :
In the event that you receive a faulty item and we are unable to exchange that item for you, we will provide you with a refund.
In the event that you may receive a faulty item, you are required to send photo evidence to Whoactive. If your claim is justified, you will be offered a refund upon the item being received back into our facility.
Please note that WHO Active has the right to assess the condition of the faulty item. Unless the item is deemed a genuine manufacturing fault, exchanges and refunds will not be provided.
Returns for faulty or wrong items will be eligible for exchange when they are returned to our facility within 30 days of the purchase date. Items returned beyond this period will not be accepted and will remain your responsibility.
Returns will be accepted where the items are:
- Unworn, undamaged and unmarked
- In their original condition and original packaging
- With the original labels and tags
If you have any further questions, please do not hesitate to email us at whoactive@hotmail.com
